ATM Consulting Services
What Can Now Consulting Do For You?
I work with clients, providing exceptional consulting services that are catered specifically to their needs. See below for the services I offer. Contact me for immediate results.
Channel Management
To maximize the return on your investments, your organization must create a multi-year ATM Channel strategy. The plan should be based on feedback from customers, staff, industry trends, technology capabilities, and consumer data.
What NOW Consulting will do for you:
Analyze your customer feedback, transaction data, and competitive trends
Guide you through developing a hardware and software life cycle strategy
Review current distribution model and develop plan to achieve maximum brand awareness
Assist in creating an attainable budget and implementation plan
Assist in procurement of suppliers that best align with your vision
Recommend expense reduction and new revenue opportunities
Create a comprehensive maintenance program that aligns with your ATM availability objectives
Risk & Compliance
To secure your assets, it is imperative that your long-term strategy include physical and logical security counter measures. Fraudulent attackers will find your bank’s weakest link and continuously expose the vulnerability.
What NOW Consulting will do for you:
Assess current physical security counter measures (alarm, camera, lighting, & anti-skimming)
Recommend switching high risk ATMs to 3rd party service
Review logical security counter measures (HDE, Whitelisting, & intrusion)
Assist in procurement of products and services to protect your fleet
Provide project management throughout implementation of enhancements
Vendor Management
Establishing a comprehensive supplier management program is critical to meeting your fleet performance and expense reduction goals. The ATM Channel must clearly articulate its performance objectives and cost savings expectations with suppliers to properly execute the strategy.
What NOW Consulting will do for you:
Review current supplier list and create matrix for future business reviews
Guide you through building a sustainable performance model (KPI’s/SLA’s)
Create roadmap on how to use fleet data to guide supplier negotiations and selection
Assist with negotiations for product enhancements, existing contracts, and new suppliers
Provide project management for new supplier implementation
Operational Excellence
Creating a best-in-class ATM Operations strategy is critical to meet your customers 24 x7 needs. Without the proper applications, service providers, and services offered, your customer experience could be negatively impacted.
What NOW Consulting will do for you:
Assess your current fleet performance and service providers
Assist with service provider selection and defining SLA’s / KPI’s
Review your applications and tools utilized for fleet management
Guide your strategy to reduce negative customer interactions
Review consumer and fleet data to improve performance
Provide project management throughout implementation of enhancements
Assist in creating a personalized ATM customer experience
